We primarily work with SMEs and HR teams within larger organisations, supporting them with day-to-day employment issues, strategic advice, investigations, tribunal claims, training and ongoing support. We also advise individuals on settlement agreements.

Our clients value clear advice, commercial thinking and a pragmatic approach to managing risk.

Once you confirm you’d like to proceed, we’ll send you a client care letter and our terms of business, carry out any required identity checks, and confirm who will be responsible for your matter.

As soon as onboarding is complete (and any agreed payment on account is received), we can start work straight away.

We are required by our regulators (the SRA) to carry out identity checks on all new clients and, where relevant, comply with anti-money laundering regulations. This applies to all law firms and is not a reflection on you or your organisation.

For companies, this usually involves verifying the business itself and certain individuals connected to it, such as directors.

You’ll be told who has day-to-day responsibility for your matter and who has overall supervision.

We work as a team where appropriate, which helps ensure continuity, responsiveness and the right level of expertise - but we always remain clear about who your main point of contact is.

Most of our work is charged on the basis of time spent, using agreed hourly rates, and billing in 6-minute units. Our hourly rates are set out clearly at the outset and can be viewed here.

Where appropriate, we may agree fixed fees or staged pricing for specific pieces of work. We’ll always discuss costs with you upfront so you know what to expect.

We only record time for work that is necessary to progress your matter, such as advising you, drafting or reviewing documents, calls and meetings, legal research required for your case, and preparing for or attending hearings.

We do not record time for internal administration, our own training, general internal discussions, or purely social contact. We are always mindful of proportionality and review time internally to ensure that your invoice reflects the work that genuinely needed to be done.

If you ever have a question about an invoice or a time entry, please ask, we are always happy to talk it through.

Yes. We provide an estimate at the start of the matter based on what we can reasonably foresee.

If circumstances change and we believe the estimate needs to be revised, we’ll tell you promptly and explain why, so you can make informed decisions about how to proceed.

We sometimes ask for a payment on account at the start of a matter and, in some cases, during longer-running work.

This helps with budgeting, avoids unexpected large invoices at the end, and allows us to work efficiently on your behalf. Money on account is held securely in our client account and is used to pay invoices as they are issued.

We normally issue interim invoices during the course of a matter at the end of each month, rather than waiting until everything is finished.

Invoices are payable within 14 days. If payment is delayed, this can impact progress on the matter, so we encourage clients to raise any queries promptly.

In addition to our fees, there may be other costs associated with your matter. These don’t arise in every case, but where they do, we’ll always explain them to you in advance and seek your agreement before they are incurred.

Examples include:

• Travel expenses, where attendance in person is required. This may include transport, accommodation and reasonable subsistence costs.

• Bundle preparation, for example where tribunal or hearing bundles need to be printed, prepared or managed.

• Independent experts, where specialist input is required. Their fees are separate from ours.

• Counsel (barristers), where advocacy or specialist advice is needed. We will provide an estimate of counsel’s fees before any work is instructed.

Further details can be found in our terms of business.

We’ll communicate in the way that works best for you - typically by email and phone, and sometimes via video calls or meetings.

We aim to be responsive and to keep you informed, particularly where decisions are needed or costs or risk are changing.

We encourage clients to raise any concerns as early as possible so they can be addressed quickly and constructively.

If needed, we have a formal complaints procedure and clear escalation routes, and we’ll always aim to resolve issues professionally and fairly.

You can view our complaints procedure here.